Customer Service Policy

Our staff and Owners will:

  • act in a professional manner and be polite at all times
  • deal with your enquiry promptly and explain if an immediate answer is not available
  • listen to your ideas and suggestions
  • provide you with advice on products and service


Any information gathered or held on our customers will be stored securely and will not be shared or sold onto any third party.


You can contact Mountain Shadows Coffee Co by:

  • Dialing customer service at 720-210-8570
  • emailing:
  • Writing to: Mountain Shadows Coffee Co 11834 Cave Spring Road Franktown, CO 80116

Our  target is to reply to all complaints, inquires and contacts received within 2 working days